By:
April 16, 2013

Terrible events such as yesterday’s bombings at the Boston Marathon have always meant “all hands on deck” for news organizations, with staffers pulled off their regular beats to contribute.

But the endpoint of the newsgathering and reporting is no longer a front-page package of stories explaining — the best one can — what happened, why it happened and what might be next. Now, there is no endpoint — events are reported in real time, with stories in constant motion, and the front page is a snapshot of an organization’s reporting at the moment when the presses needed to roll.

Boston was a reminder of that, and a look at what’s changing in real-time journalism. Through Twitter and various live blogs, I found myself looking over my shoulder at the Boston Globe, the New York Times, Reuters and other news organizations, and was able to make some observations and draw some conclusions.

My first observation doesn’t speak to what’s changed in journalism, but to what’s remained the same. The Boston Globe’s impressive reporting was driven by having boots on the ground — quite literally, since the newspaper had reporters and photographers at the finish line very near the site of the two bombs.

That’s how John Tlumacki captured the image that seems likely to become the iconic photograph of this tragic day in Boston, and how reporters such as Billy Baker and Chad Finn contributed a wealth of detail — by turns horrifying and surreal — from the scene.

The tools have changed, with Twitter an instant printing press for bite-sized bits of news, but the skills — a keen eye, empathetic ear, and a good list of contacts — have not.

But these days there’s another layer to reporting such events. Besides boots on the ground, news organizations also need an eye in the sky — someone charged with gathering information, deciding what’s credible and what’s not, and presenting it to readers.

Such traffic cops have been part of covering breaking news for generations, but once their role was an internal one aimed at producing those front-page packages. Now, the role is external — and the assets they use can no longer be limited to their own news organizations. The roster of reporters (and those acting like them) for a breaking-news event is ever shifting and changing, bound not by whose ID tag someone wears but by where they are, what they see and what they know.

Other journalists are seeing and hearing things and tweeting them, and must be incorporated into what an organization knows and communicates to its readers. That’s also true of all the people once bundled together under the heading of “sources” — government officials, hospital spokespeople and others now release information directly to the public, without funneling it through the media. And so do people who are participants in an event or observers.

Take the tweets from Bruce Mendelsohn, a marketer who was attending a party just above the site of the first explosion. Mendelsohn is the kind of witness reporters hope to find but rarely do — a former Army medic with an eye for detail and the ability to assess spectators’ injuries and what might have caused them. A photo he took was picked up by the Associated Press, and news organizations quoted him — but only after they discovered his tweets, which were available to all.

 

 

(By the way, next time journalists are quick to dismiss citizen journalism, point them to Mendelsohn’s tweets and photograph. He was reporting on his own, and quite capably.)

The role of a news organization’s eye in the sky demands far more than just aggregating the work of others. It requires the ability to juggle all the parts of a developing story, continually account for new information, and quickly vet tips, photos and descriptions. In a situation such as the Boston Marathon, few bits of information will be able to be vetted the way news organizations would like. The eye in the sky will have to make those calls, relying on another old tool: the reporter’s gut instinct. (Though lessons like these will help.)

Which brings us to the most wrenching change for news organizations confronted by an event like Boston: News gathering and reporting — an intrinsically messy hodgepodge of verifying facts and debunking chatter — is now done in front of readers. Instead of waiting for a carefully crafted report on the news or a front page, readers are now in the “fog of war” with the participants and reporters and officials and everybody else.

Whether we like it or not, this isn’t going to change — given readers’ hunger for news on such days, news organizations can’t remain silent about reports until they’ve been verified with officials and subjected to the organization’s own system of scrutiny. The chaos of breaking news is no longer something out of which coverage arises — it’s the coverage itself.

One of the many difficulties with this is none of us — reporters, officials and readers alike — is used to it. Reporters want to be first but fear the consequences of being wrong. Frustrated officials seeking to figure out what’s going on may pass along a reporting mistake, seemingly verifying it and thereby amplifying it. Readers want information from the beginning of the reporting process but still hold news organizations to the same standards that governed the final product. All of this adds up to a profound change — one we’ve only begun to grapple with.

In a situation like this, the best way forward for news organizations is acceptance and transparency. We have to tell readers what we’re sure we know and how we know it, acknowledge and assess things that we’re hearing, and provide constant updates and cautions that what we think we know is changing rapidly. Establishing facts has value, of course — as does wise analysis. But so too does providing information, publicly asking questions (and providing a forum for answers) and debunking rumors. Former White House spokesman Ari Fleischer’s rules of a crisis are good advice here:

 

In time, all of us will become more accustomed to reporting in the fog of war, with the entire newsgathering process taking place in public. We will develop language, standards and procedures for such reporting, shaped in part by readers — who will in turn learn how to use them to assess and respond to our work. Those standards and procedures are already emerging. But there is much thinking and work still to be done — and the lessons of days like yesterday are part of that process.

Previously: Covering what comes next in the aftermath of the blasts | How journalists are covering, reacting to Boston Marathon explosions | BostonGlobe.com, other sites drop paywalls following Boston Marathon explosions

Correction: This post originally misspelled Tlumacki’s last name.

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