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Course Lesson Questions

I haven’t passed my quiz or assessment. Do I have to pay again?

Many of our quizzes and assessments require a score of 80% or higher to be completed successfully. Users have three attempts to pass quizzes and assessments. If you can not reach the passing score in the three attempts, reach out to info@poynter.org for help. Let us know exactly which quiz or assessment (title or page link) you need help with.

Other Questions

Where can I find my purchased courses?

What are the different course types and how do they work?

I applied for a course, how do I pay for it?

How do I view my grades or what I answered correctly or incorrectly?

How do I download the Certificate?

How do I report an error in a lesson or course?

Will my access to the course expire?

How do I enroll in a Learning Path?

Do I need to complete the courses in the Learning Path in order?

How do I know to go to the next course? What indicates I’m done with one course and ready to start another?

How many courses total are there in each editing certificate? How long does each certificate take?

How much time do I have to complete the certificate course? How long will I have access to the course or certificate?

Can I get an ACES member discount? Where do I find that discount code?

Is there a discount available if I purchased all three certificates at the same time? Can I get a discount if I’ve completed the first two certificates?

How do I access my course?